返品・返金ポリシー | Refund Policy

Return Policy

General Returns (within 30 days of delivery)

We accept returns within 30 days of delivery for unopened and unused items in their original packaging. Return shipping costs are the customer's responsibility.

Defective Items (within 14 days of delivery)

If you receive a defective item, please email us within 14 days of delivery with a photo of the defect. The photo must include a visible date (e.g., a newspaper, phone screen showing the date, or similar). Once confirmed:

• Standard items: We will send a replacement at no cost. If the item is out of stock, we will issue a full refund.
• Consumable items: No need to return the item. We will send a replacement or issue a full refund.

If no photo is provided, the return will be treated as a customer-initiated return (see below).

Customer-Initiated Returns (change of mind, wrong image, etc.)

If you wish to return an item for personal reasons, we will refund 30% of the purchase price. Return shipping is at your expense. The item must be unopened and unused.

Non-Returnable Items

• Custom orders, engraved items, and items made to your specifications
• Import duties and taxes already paid at delivery

How to Request a Return

Email us at [store email] with your order number, reason for return, and photos if applicable. We will respond within 2 business days.